Shipping and Returns

Shipping 
The Design Twins on average dispatch all orders within 4 weeks of receiving payment notification. All products are packaged with complete love and care to ensure that your order arrives safe and undamaged. We process all US orders through FedEx and UPS. This ensures you the best rates, care and time frame possible. Delivery times may vary depending on location.
As all Design Twins Pots are made to order, please allow up to 6 WEEKS for making and shipping. 
 
Return Policy
Please consider your order carefully as once an order is submitted it may be painted immediately. Please email store@designtwins within 24 hours if you wish to change something. The Design Twins do not provide refunds or exchanges for change of mind. If in the likely event however that a product is damaged or faulty, please contact us immediately at store@designtwins.com with your invoice number, name, contact details and reason for return within 48 hours of receiving your order and we will organise an appropriate course of action.
Although our products are packaged with care The Design Twins cannot be held responsible or liable for any products lost or damaged in transit.